Personalized items may only be returned if they are defective, or we have made an error in spelling or size. These items will be fixed or replaced. We do not offer refunds on personalized items. Please be sure of spelling and size before you make your order as items that have errors due to a mistake in ordering will not be accepted for a refund or exchange.
US bound or international bound, we are not responsible for a package once it leaves our shop (while during shipping). We also cannot control the shipping time for items shipped internationally.
If the item is being returned due to damage, defect or our error we will make arrangements to have the item returned to us at our expense. Replacement items will not be sent until the original item is received.
All items being returned must be in its original state and packaging to receive full refund or exchange.